Farewell, Book View Café! Hello, Treehouse and Faery Cat Press!

A few months ago, I withdrew from the writers’ coop Book View Café, in the midst of internal turmoil in the coop. I did so with great regret, because BVC had been a home and community and source of support for me for a number of years. I was the voice of Customer Support at the BVC bookstore, and VP of the organization. I began many friendships and working relationships there. (Most of those continue.)

Without going into detail, it was the kind of unrest that often occurs in volunteer-run organizations, where a lot of the work falls on a few, and people get burned out and frustrated and walk away. Disagreements in how things should run proved intractable, and the result was about half the members leaving. Many good people remain at BVC! I wish them all the success in the world. Do continue to check out their books!

Some of us who left formed another, much more informal group called Treehouse Writers, more to maintain social and professional connection than anything else. We are not trying to create a different BVC. We have a blog at https://treehousewriters.com.

About Faery Cat Press. One of my fellow Treehouse writers, Laura Anne Gilman, created Faery Cat Press as an umbrella group to pull in her own books and books of friends, partly as a way to purchase ISBN numbers at a group rate (they’re expensive, otherwise), but also to provide a more consolidated front where booksellers are concerned. For that reason, my newest releases now are listed (depending on where you look) as being from Faery Cat Press, or Starstream Publications in association with Faery Cat Press. But don’t go sending submissions to Faery Cat Press, because FCP lives in the aether, somewhere in the land of Faery! I can only go there in my head. For promotion and marketing purposes, I am and shall remain Starstream Publications.

 

Singin’ the Phone Queue Blues

posted in: personal news 1

I have spent approximately half of my waking hours, for the last week, trying to get a brand new, but defective, clothes dryer replaced. It wouldn’t seem like it should be so hard. And yet…

Our downstairs apartment, recently vacated by Allysen’s mom and now inhabited by our daughter and her husband, needed a new dryer. We found just the right one at AJMadison.com, a compact GE Appliances model. It looks great! Just one problem: The drum smells like a skunk crawled inside and got hit by a car. The first (and only) test load of towels came out smelling like that same skunk. Not new plastic. Skunk. Angry skunk. Dead skunk.

When I contacted the dealer (after two hours in a phone queue), they stepped right up and said, “Hey, we’re really sorry! Let’s get you a new one, pronto.”

Hahahahaha! Of course they didn’t. No, they punted it to GE Appliances, who sent a tech. Who apparently didn’t have much of a sense of smell, because he said, “Smells like plastic to me.” And suggested I throw in some fragrance tablets to cover the smell.

Several long phone queues later…

Same technician came back. “Now I smell it!” he said. And made his own phone call (no queue for him), and got a replacement authorized. “You’ll hear from GE Consumer Relations [different from Customer Service] about getting a new dryer.”

Hahahahaha! Right. I called them and, after outlasting another phone queue was told, “Ah yes, your new dryer is authorized. Just one problem—we don’t have one in stock to send you.” But what about the dealer? Can’t you work with the dealer? They probably have some. “Sure,” says GE Appliances Consumer Relations, “we can do that. But we don’t see them in our system, so you need to call them and get their dealer account number, and call us back with it. Can do?” Yeah… sputter… right.

Phone queue…

A.J. Madison: “Yes, we have plenty of them in the warehouse, but we can’t send you one unless you call GE Appliances and ask them to email us an RMA. Then we’ll be right on it. Here’s our account number.”

Phone queue…

GE Appliances Consumer Relations: “Nothing in your case file here about an exchange. Who did you talk to, again?”

Consumer: “Aaaiieeeeee!”

GE Appliances Consumer Relations: “Please calm down, sir. We know just how you feel.” Do you? “Oh wait, I see here it says unrepairable. So, yes. We need you to reach out to the dealer and ask them to call our Customer Care department [not to be confused with Consumer Relations or Customer Service] to ask for an RMA. No, we can’t send the RMA. Only they can do that.”

Let’s cut this short, I cackle. I’ll call them myself.

Phone queue…

GE Appliances Customer Care: “We can’t talk to you. No no no. The dealer has to call us.”

#^^&#(! Phone queue…

A.J. Madison: “Oh very well, we can call them. But it’s 5:00 now, and everyone’s closed. We’ll call them first thing in the morning.”

And that’s where we stand. If there’s one thing I’ve learned from this, besides buy local, it’s that GE Appliances is not part of the General Electric company, aka G.E. No, the appliances division, name and all, was sold some years ago to the Haier group in China. Sort of like Craftsman and Sears. GE and GE Appliances are not the same. Know what you’re buying.

Yeah, right.

Crescent Moon and Venus Over the Bike Path

Moon and Venus over bikepath

Captain Jack and I went for a little bike ride yesterday, to enjoy the pleasant evening. I found us riding straight into a breathtaking view of a slender, crescent moon, and bright Venus just above it. This picture gives just a hint. (What is it about stunning views of the sky in real life, and what you get on your phone camera—even a good camera?) Let’s zoom in…

Moon and Venus over bikepath_zoomed in

Here’s the captain, wondering why we’ve stopped.

Jack harnessed to bike

What’chu Lookin’ At?

What are you watching while you’re cooped up inside, practicing social distancing? Here at the Star Rigger Ranch, we decided to binge on movies about infectious disease outbreaks. What fun!

We started with Outbreak, which was entertaining if totally unconvincing. With Dustin Hoffman, Rene Russo, and Morgan Freeman, it at least had actors you like to watch. Plus, it had the Star Trek medical-miracle feature: the ability to synthesize a vaccine/cure within about an hour of discovering the secret. You go, Bones! (And I see The Atlantic just published an article about it. Great minds…)

Segue to The Andromeda Strain, which really had that 1960s SF movie vibe going, talky and lecturing. It was mildly entertaining, but reminded me why I’d never bothered to keep a recording of it. In the end, the people do nothing useful; the bug mutates and becomes benign. (Oops—sorry—spoiler alert!)

Next up was The Cassandra Crossing, which had this going for it: It’s a train movie, and I like train movies. Otherwise it’s ludicrous, being based on the idea that if you’ve got a train filled with people infected by a plague, the obvious thing to do is to send it over a failing trestle so that it will plunge with a spectacular crash into an uninhabited ravine. That’ll show those germs! (Dusts off hands.) Next problem?

Finally we come to Contagion, by far the most realistic of the lot. Also educational, terrifying, and depressing. Good if you want to learn how this coronavirus thing could go. Bad if you’re looking for diversion.

For diversionary purposes, Outbreak is the not-very-satisfying winner. But what movies have we forgotten?

What have you been watching?

Ready for Virageddon!

Freezer ready for VirageddonWith the world basically in lock-down against Covid-19, and the possibility looming of a two-week self-quarantine at a moment’s notice, I’ve been doing a lot of cooking. We now have a freezer stocked with my signature Fantasy Beef Stew*, Space-Time Chicken Stew**, chicken chili, Grillers Crumblies chili, chicken chili, and rat stew***. Not to mention lots of Trader Joe’s frozen foods. And cans of soup and tuna and makings of more chili, should we need it.

And—for this we are eternally grateful—water heated by the sun!

I hope you are all faring well in this time of trial.

 

*Inspired by Diana Wynne Jones’s The Tough Guide to Fantasyland
**Inspired by Fantasy stew
***My own version of ratatouille, with chicken or tofu, and no eggplant (p’tui).

Pucketa Pucketa POP!

First snow Dec 2019

That’s the backfire sound my new snowblower made today when I tried to use it in our first snowfall of the winter. The snow was pretty, no denying that. But it was also the kind of wet, hard-to-move snow that we get so often here in New England. I guess we got about a foot or a foot-and-a-half of the stuff. And I should have been ready with the new, gleaming, Ariens snowblower I bought on end-of-season sale last year. (And then sold my 40-year-old Toro, a big mistake.)

The new one ran fine last year! It ran fine every time I started it up during the off season. Until it didn’t, a couple of weeks ago. (I always keep our gas-powered equipment—mopeds, mower, snowblower—fueled with fuel stabilizer added, and run them periodically when they’re out of season. Works great. Until now.) I should have called a dealer right away, but I kept thinking, if I change the gas, run some carb cleaner through it, talk to it nicely, it’ll start working right. (Also, I was a little busy.) Nothing doing.

Also, by the way, this Ariens snowblower is one of the worst-designed machines I’ve ever used. That’s ARIENS, the company that makes ARIENS piece-of-shirt snowblowers with the name ARIENS on them, in case you wondered. Yeah, when it was running, it worked well. But it has no throttle, just one speed. It has no way to add oil without spilling oil all over the place. The dipstick is incredibly awkward to check. It has no provision for draining the gas tank. It has a totally stupid plastic key that you insert to run and pull out to stop, and heaven help you if you drop it in the snow. (Get a big piece of string before you run this bad boy.)

Fortunately, as I thought, I also had my new electric snow shovel that I bought last year to make shoveling off the deck a less cardiac-arrest-inducing task. So I got that out. WHIRRRzzzzzzzz. No. NO. Yes. It’s not working, either. The drive belt is slipping. Nonadjustable. Useless.

The shovel company is sending me new belts. We’ll find out what Ariens will do about a warranty repair on the snowblower, when it gets picked up at the end of the week.

I’m feeling a tad grumpy. And I miss my 40-year-old Toro.

Moonlight, Best Cat Ever, 1999 – 2019

Our beloved cat, Moonlight, has left us, taken by cancer and age. She was 20 years old, almost 21. She was an amazing friend to all of us. Far from the aloof cat of Siamese stereotype, she always wanted to be part of the family, dogs and all. She used to try to come along on dog walks, but we could never get a leash and harness to work right on her. As a young cat, she competed with the dogs for dropped food. (Ask me sometime about the Battle for the Broccoli, wherein Moonlight squares off with a boxer, and the little beagle sees opportunity.) Moonlight was quite vocal, and would “Mwah” whenever stroked. She loved laps, and in response to gentle hugs would go, “Mwah! Mwah!” like a squeezebox. In the last few months, her meow evolved—first into a melodic “Moi?” and then later into a “Honk!” She was the living embodiment of “cat gravity,” which prevents you from getting up with a cat in your lap, and excelled at putting whoever was holding her to sleep.

Over the last couple of years, she came through two surgeries for skin cancer with flying colors. Our vet was amazed at her resilience. “Ordinarily, at her age, we wouldn’t even be having a conversation about surgery,” he said, shaking his head in disbelief. Here’s a picture of her, after one of the operations.

I love animals, and Moonlight had a unique place in my heart. I hate this part of loving animals, where your heart is broken at the end. It’s probably going to be hardest on my daughter Jayce, to whom Moonlight has been a special friend for the greater part of her life. We will grieve together.

The timing could hardly be worse, as I’m leaving shortly for a convention in Philadelphia. But the last 24 hours have been telling, with noticeable decline in her strength—and it seemed better to say good-bye now, rather than endure worse scenarios while I’m gone. But there is no good time. At the vet’s, she put up a final fight: Even in her severely weakened state, it took an extra injection to stop that stalwart heart of hers.

Moonlight, I hope you find little Sam the beagle, and Hermione the boxer, and all of your other friends waiting for you on the other side. Peace now, little one. Peace.

What an Unfun Week It’s Been

posted in: personal news 2

It’s been a little over a week now since Allysen’s mom fell and banged herself up enough to need to go to the hospital. (Nothing broken, fortunately.) A few days later, a close family friend had to be hospitalized. So we’re doing double duty on the hospital/rehab visits, and pondering the difficulties of aging. Feh. Not for the faint-of-heart. Difficult decisions lie ahead.

To counter this, I ask you visualize the adorable tableau I encountered today, when I got up. Captain Jack (dog) and Moonlight (cat) were curled up asleep together on the sofa (where, mm, Jack is not supposed to be). Did I have the presence of mind to grab my phone and take a picture? I did not.

This one, from an earlier time, will have to do. The shaggy one is dog-in-law McDuff, who’s staying with us for now.

Fans Are Slans!

posted in: fans, personal news 0

It’s an old fannish expression from an A.E. Van Vogt novel, but it’s true. Fans are Super Loyal and Not-to-be-under-appreciated! The latest three examples came one right after another. First, longtime fan and correspondent David B (whom until last week I had never met) was visiting the U.S. from Brazil, and he and his lovely wife took a day to ride the train from New York City—where among other things, he had been trying to get bookstores to order my books—to Boston, just to have lunch with me! We spent a wonderful couple of hours hanging out at Legal Seafood and walking along the Charles River near MIT. And I signed a couple of new books for him. It was great. Only a true fan would do that.

A day or two later, I got a package in the mail from Chad H, another longtime fan (whom I hadn’t met until DragonCon). In the package was a totally cool STARRIGGER doorstop, custom created on his personal 3D printer! Who has their own 3D printer, I ask? Fans, that’s who.

Right after that, I got an email from Kitty K, who needed information to help arm her in her efforts to get her local library system to buy The Reefs of Time and Crucible of Time. They were being reluctant, but she was keeping after them. That’s the kind of thing fans do.

So here is a heartfelt tip of the hat to fans everywhere—especially my fans!

The Empire Strikes Back

Microsoft, the evil empire, has struck back at my efforts to keep my computers running. I have a desktop and a laptop running Windows 10, and both have tried to update to the newest, greatest iteration of Windows, cleverly named 1903, and both crashed and burned due to bugs in the installation software. Microsoft support people actually spent a couple of hours on the phone with me, but they couldn’t solve the problem (though they did acknowledge that there were a lot of people having problems).

I’m back in business, though, with the older version of Windows, thanks to full disk image backups I’d run to external hard drives. Not quite as recently as I’d wished, but recently enough.

If you have a major Windows update coming, do yourself a big favor and get yourself a fat external drive if you don’t already have one, and back up your whole system before the update! You’ll be glad you did.

Even if the emperor isn’t.

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